Contact Us

We are here to assist you.

At Couturiums, we are committed to providing attentive, professional, and reliable customer support.

If you need assistance, our team is ready to help.

Customer Support

Email: support@couturiums.com
Website: www.couturiums.com

To help us respond more efficiently, please include:

Your full name
Order number (if applicable)
A clear description of your request

Providing complete information allows us to review your case accurately and respond faster.

Response Time

Our support team typically responds within:

24-48 business hours

Please note:

Business days exclude weekends and public holidays
Response times may vary during high-volume periods

We review every inquiry carefully.

Order and Tracking Support

If your inquiry is related to shipping:

Check your shipping confirmation email for tracking details
Visit our Order Tracking page

Tracking updates may take 24-72 hours after dispatch.

Returns and Refund Assistance

For return requests, please review our Refund Policy before contacting support.

When submitting a return request, include:

Order number
Reason for return
Photos (if the item is damaged or incorrect)

Policy Information

For full transparency, we recommend reviewing our policy pages:

Our Commitment

Couturiums operates exclusively through its official website.

We are dedicated to transparency, fairness, and customer satisfaction.

Company Details

Couturiums
Rua 1135, 77 – Conjunto Ceará, Fortaleza, CE 60533-410, Brazil
CNPJ Number: 40.175.943/0001-70
Email: support@couturiums.com
Phone/WhatsApp: +55 85 99632-4470
Business Hours: Mon-Fri | 9 AM-6 PM (GMT-3)