Effective date: August 29, 2026
Customers may request a return within 30 days from the date of delivery.
Return requests submitted after this period will not be eligible.
To qualify for a return, items must be:
Items that show signs of wear, misuse, or alteration may not be accepted.
To initiate a return, please contact:
Include:
Our support team will provide return instructions and the appropriate mailing details.
Couturiums covers the cost of return shipping for all eligible returns.
A prepaid return shipping label is provided as part of the approved return procedure when available for your destination. If a prepaid label cannot be issued for your country, you will receive instructions to return the item and the return shipping cost will be reimbursed upon verification, in line with this policy. Customers are not required to pay any return shipping fees.
There are no restocking fees.
Once the returned item is received and inspected, the refund will be processed to the original payment method.
Refund processing time: up to 14 business days after the returned item is received and verified.
Customers will receive confirmation once the refund has been issued.
We accept exchanges for eligible items within the same 30-day return period, subject to stock availability.
If an item is received damaged or incorrect, customers must notify us within 7 days of delivery.
We will review the case and provide an appropriate resolution in accordance with our return policy.
Couturiums
Rua 1135, 77 – Conjunto Ceará, Fortaleza, CE 60533-410, Brazil
CNPJ Number: 40.175.943/0001-70
Email: support@couturiums.com
Phone/WhatsApp: +55 85 99632-4470
Business Hours: Mon–Fri | 9 AM–6 PM (GMT-3)
