Payment Policy

At Couturiums, we are committed to providing a secure, transparent, and reliable payment experience for all customers.
This Payment Policy outlines how payments are processed on www.couturiums.com.

1. Accepted Payment Methods

We accept the following secure payment methods:

Credit Cards (Visa, Mastercard, American Express, and other major networks)
PayPal
Stripe (secure card processing)

All payments are processed in real time at checkout.

We do not offer cash on delivery (COD) or offline payment methods.

2. Payment Security

Your security is our priority.

We do not store your credit card information.
All transactions are encrypted using SSL (Secure Socket Layer) technology.
Payments are securely processed through trusted third-party providers.

Our checkout environment complies with industry-standard security protocols.

3. Currency

All transactions are processed in the currency displayed at checkout.

If your bank operates in a different currency, your financial institution may apply exchange rate differences or international transaction fees. These charges are determined by your bank and are outside our control.

4. Payment Authorization

When you place an order:

Your payment method will be authorized immediately.
You will receive an order confirmation email once the transaction is successfully completed.

If a payment is declined, the order will not be processed.

5. Order Verification & Fraud Prevention

For security reasons, some orders may require additional verification.

Couturiums reserves the right to:

Cancel or refuse orders flagged as high-risk
Request additional confirmation if necessary

This helps protect our customers from fraudulent transactions.

6. Failed or Duplicate Charges

If you experience:

A failed payment attempt
A duplicate charge
A pending transaction that was not completed

Please contact us at:

support@couturiums.com

Our team will review the transaction and resolve the issue promptly.

7. Refunds

Refunds are processed according to our Refund Policy.

When approved:

Refunds are issued to the original payment method
Processing time typically takes up to 14 business days, depending on your bank or payment provider

8. Contact Information

If you have any payment-related questions, please contact:

Couturiums
Email: support@couturiums.com
Phone/WhatsApp: +55 85 99632-4470
Website: www.couturiums.com

Company Details

Couturiums
Street 1135, 77, Fortaleza, Ceará, 60533-410, Brazil
CNPJ Number: 40175943000170
Email: support@couturiums.com
Phone/WhatsApp: +55 85 99632-4470
Business Hours: Mon–Fri | 9 AM–6 PM (GMT-3)