We are committed to transparency and clarity. Below you’ll find detailed information about orders, shipping, tracking, payments, and returns.
If you need further assistance, please contact:
support@couturiums.com
After your order is processed and shipped, you will receive an email confirmation containing your tracking number.
You may also track your order at any time by visiting our Order Tracking page available on our website.
Please note:
Tracking information becomes active once the carrier scans the shipment
It may take 24–72 hours after dispatch for tracking updates to appear
Delivery time consists of two stages:
Order Processing:
1–4 business days (payment verification, preparation, and dispatch)
Estimated Shipping Time:
Typically 5–12 business days, depending on destination country and carrier operations.
Therefore, the estimated total delivery timeframe is generally:
6–16 business days
Important:
Delivery times are estimates, not guarantees
Customs inspections, local carrier delays, peak seasons, or force majeure events may extend delivery time
Some remote regions may require additional transit time
For complete details, please review our Shipping Policy.
No specific delivery date is guaranteed.
While we work with reliable international carriers, delivery timelines depend on external logistics networks and customs procedures, which are outside our direct control.
Orders are shipped only after:
Successful payment confirmation
Security verification (if required)
Order preparation and quality control
Orders are processed on business days only (excluding weekends and public holidays).
Occasional transit delays may occur due to:
Customs clearance
Weather conditions
Carrier operational issues
High seasonal demand
If your order exceeds the standard estimated timeframe, please contact us for assistance.
Yes. We ship internationally to multiple regions.
Shipping availability and transit times may vary by country.
Customs duties or import taxes, if applicable, are determined by local authorities and are the responsibility of the customer.
For complete transparency, please review our official policy pages:
These pages provide full information regarding timelines, responsibilities, and procedures.
Couturiums
Street 1135, 77, Fortaleza, Ceará, 60533-410, Brazil
CNPJ Number: 40175943000170
Email: support@couturiums.com
Phone/WhatsApp: +55 85 99632-4470
Business Hours: Mon–Fri | 9 AM–6 PM (GMT-3)
